Terms & Conditions
[Company Name] trading as The Well House
Our website address is: https://wellhousegalle.com/
The physical address is The Well House Rumassala Road Dewata, Galle Sri Lanka
TERMS AND CONIDTIONS
Effective date: 2023-01-01
Welcome to The Well House, your connection to the history of Galle in Sri Lanka. We want to make your experience to be one you never forget, as you join the queue to the Living Water Well.
Please read our terms and conditions carefully before making your booking.
Booking Conditions:
To confirm your booking, payment must be made in full. For cancellations made up to 31 days before your booking, a 20% service fee will be charged. If you cancel within 31 days of your booking, 50% of the payment will be non-refundable. For last-minute bookings made less than 30 days before arrival, full payment is required and non-refundable.
Modifications to bookings may be made on an individual case basis and may be considered if The Well House is able to accomodate guest requests. Additional fees or service charges and taxes may apply.
Extenuating Circumstances
You may be able to alter, cancel or adjust your booking with extenuating circumstances. A medical certificate must be provided for medical or health related situations. Any request for alteration should be made with the manager of The Well House. info@wellhousegalle.com
Meals and Food Packages
Meals and food packages are not included in the accommodation charges. Please discuss your requirements with our team when you make your booking.
Special Requirements
If you have any special requirements, please discuss them with our team when you make your booking. This may include catering to specific needs such as special diets, infants and children, elderly or infirm guests, different language backgrounds, unique or religious dietary requirements such as halal, vegan, vegetarian, kosher, and allergies such as seafood, nuts, and gluten.
Guests Booking Conditions
Credit card information must be provided to cover any additional charges, breakages, special events, or activities. Guests are responsible for any damage or breakages caused during their stay. Any additional charges such as chef and meal service, experiences and adventures, and special events are subject to availability, pre-booking, and the conditions applied by the operator/s. Service providers are independent from The Well House staff team.
Guests are responsible for the behaviour of all members of their traveling group. The number of guests must comply with the booking information. Illegal activities such as drugs, weapons, offensive behaviour, or mistreatment of staff will not be tolerated.
Conditions of Your Sri Lankan Visa
Please comply with the conditions of your Sri Lankan visa at all times, including all local laws, and being considerate of customs and traditions in a conservative, religious society.
We hope you have a wonderful stay at The Well House. Please don’t hesitate to contact our team if you have any questions or concerns.
Changes to our Terms and Conditions
We may update our Terms and Conditions from time to time, in response to changes in our business practices or applicable laws. We will notify you of any material changes by posting the updated Terms and Conditions on our website or by sending you an email notification. We encourage you to review our Terms and Conditions periodically to stay informed about how we are protecting your personal information.
If you have any questions or concerns about our Terms and Conditions, please contact us at: The Well House Rumassala Road Dewata, Galle Sri Lanka